BOOKING & CANCELLATION

i. We require a booking fee which is the equivalent of the hire fee to secure your booking.

ii. Cancellations made 30-60 days prior to hire date – will receive 50% refund of hire charge, subject to a minimum charge of £100.

iii. Cancellations made 15-29 days prior to the hire date – will receive 25% refund of hire charge, subject to a minimum charge of £100.

iv. Cancellations within 14 days of the hire date or during hire are non-refundable.

v. When does the security deposit get refunded?

This varies depending on your individual credit/debit card provider and their processing times. As long as there have been no damages, the refund will be processed from our team within 14 days from the end of your hire date.

Please note for bookings made within 14 days of hire date, the cancellation fee still applies as per terms above.

By making a payment to Five Mile Prestige you automatically accept our terms & conditions.

 

PRE-AUTHORISATIONS

i. Our despatch team may carry out pre-authorisation checks for security purposes upon delivery of vehicles using our mobile card payment terminals.

ii. The pre-authorisation is a temporary hold of the security deposit quoted upon your booking, this guarantees us that the funds are available to pay for any damages.

iii. When does the pre-authorisation get released?

This varies depending on your individual credit/debit card provider and their processing times. As long as there have been no damages, the pre-authorisation release will be processed from our team within 14 days from the end of your hire date.

 

EXCESS & SECURITY DEPOSIT

The excess and security deposit acts;
i. As a security bond
ii. As payments towards any mechanical damage which is not covered by our insurers, e.g., tyres, wheels, clutch, gearbox and any damage sustained during the hire period, excluding normal wear and tear, due to misuse and abuse.
iii. As an insurance excess against any accidental damage or loss caused to the vehicle by a third party or the hirer. The hirer is liable for the amount shown as Excess Deposit. Collision Damage Waiver (CDW) is available to reduce this. Please see below.
iv. Additional charges incurred during hire for excess mileage and, or, petrol reimbursement charges. The Excess Security Deposit is as per the tariff.
v. Please note: Security deposit refunds may take up to 2 weeks to process after hire/rental period.

 

LIABILITY

Five Mile Prestige liability is limited to a refund of the hire charge. No consequential loss liability will be covered.

 

USE OF VEHICLE

i. The hirer may use the vehicle for the purpose of their business and for social domestic and pleasure purposes.
ii. The Vehicle must not be used for any purposes for which they are not expressly designed.
iii. The Vehicle must not be used by anyone other than you or any pre-agreed authorised additional drivers.
iv. The Vehicle must not be used by anyone without a full valid driving licence for the class or use of vehicle rented.
v. The Vehicle must not be used for hire or reward.
vi. The Vehicle must not be used for any illegal purpose.
vii. The Vehicle must not be used hire, driving tuition, towing, racing or pace-making, or for competing in any rally, or any other form of motor sport and track days.
viii. The Vehicle must not be used while under the influence of alcohol or drugs.
ix. The Vehicle must not be used outside of the M25 (London) unless we have given you a written permission.
x. The Vehicle must not be used overloaded with more passengers than seatbelts or to transport children without the legally required car seats.
xi. The Vehicle must not be used to propel or tow any other vehicle or trailer; other than on a paved public highway, private road or driveway.
xii. The Vehicle must not be used to transport dangerous or noxious substances.
xiii. The Vehicle must not be used in a reckless or negligent manner.
xiv. The Vehicle must not be used in or on that part of any aerodrome, airfield, airport or military installation provided for the take-off, landing, movement or parking of aircraft and aerial devices, including any associated service roads, refuelling areas, ground equipment parking areas, aprons, maintenance areas and hangars.

 

THE HIRER’S RESPONSIBILITIES

i. You must look after the Vehicle and the keys.
ii. You must always lock the Vehicle and secure all of its parts.
iii. You must not let anyone work on the Vehicle without our permission. If we give you permission, we will only give you a refund if you have a receipt for the work.
iv. You must inspect the Vehicle prior to taking possession of it as you are liable.
v. You must stop using the Vehicle and contact us as soon as you become aware of a fault of the Vehicle.
vi. You must return the Vehicle back to us by the agreed date and time unless otherwise agreed. One of our staff must see the Vehicle to check that it is in the same condition when hire commenced. If we agreed that you may return the Vehicle outside business hours or if you choose to leave the Vehicle with a third party you will remain responsible for the vehicle and its condition until it is re-inspected by a member of our staff.
vii. You must check that you have not left any personal belongings in the Vehicle before you return the Vehicle.
viii. You acknowledge and accept that you will be liable as the owner, driver or operator of the Vehicle for any offence, penalty, charge or fine which is committed, issued or incurred in respect of any parking, bus lane, congestion charge or traffic offence or contravention in any jurisdiction where the Vehicle is driven until it is returned, unless caused through our own fault.

ix. We reserve the right to demand the return of a car at any time or immobilise the vehicle if we detect, or have reason to suspect, the vehicle is being used outside our guidelines.

 

CHARGES

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All of our vehicles come with free doorstep delivery and collection (within the M25) and subject to a fee in other parts of the UK.

i. You agree to pay the hire charges for the agreed period of hire and any extension of the hire period at the agreed daily rate. incase we don't receive the full hire charges for the agreed period of hire we reserve the rights to deduct from the deposit to cover hire costs.
ii. You agree not to exceed the 100 miles per day limit during your hire period. There will be an excess mile charge if you go over the daily limit which you agree to pay on demand upon the return of the Vehicle.
iii. You acknowledge and accept that you will be liable for any offence, penalty, charge or fine which is committed, issued or incurred in respect of any parking, bus lane, congestion charge or traffic offence or contravention in any jurisdiction where the Vehicle is driven until it is returned, unless caused through our own fault.
iv. A reasonable administrative fee for processing any fines or offences against the vehicle, you or us during the hire period, unless caused through our own fault.
v. Our costs including reasonable legal fees incurred collecting payments due from you under this Hire Agreement.
vi. A reasonable collection fee if the Vehicle is not collected from the agreed original return address.
vii. A cleaning fee if you fail to return the vehicle in a reasonable condition and such charge shall be the additional costs to us reasonably incurred as a result of such failure.
viii. Any recovery fees reasonably incurred by us where the damage to, or Vehicle fault, is the result of human error by you, any additional driver or any other person you permitted to use the Vehicle and is not covered by any manufacturer breakdown programme.
ix. Any refuelling service charge as agreed upon the hire commencing.
x. In the case of damage to, loss or theft of, the Vehicle as result of, or any part of your own fault, you shall pay us on demand:
– Fair market value of the repair or replacement of the Vehicle, part or accessory (as applicable) or a repair value calculated by an independent motor engineer.
xi. Any towing, storage and impound fees reasonably incurred by us as a result of the damage to, loss or theft of the Vehicle. We shall have the sole right and responsibility to repair the Vehicle.
xii. You are responsible for all charges, even if you have asked someone else to be responsible for them or we have billed any third party. All charges are subject to final audit.
xiii. Damage and theft responsibility you must keep all reasonable care against damage to, loss or theft of, the Vehicle. If the Vehicle is damaged, lost or stolen as a result of your recklessness and/or negligence you agree to pay us on demand the appropriate sum to put us back in the same position had the incident not have occurred. You are responsible for paying us all outstanding charges on demand. 

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AVAILABILITY

All cars are offered subject to availability. Five Mile Prestige cannot guarantee specific vehicle make and model.

However, In case of vehicle being unavailable, we must provide you with a comparable vehicle.  as known as (or Similar).

if you then wish to cancel "booking & Cancellation, number iv" applies under terms and conditions.

 

PRICES

Prices are subject to change without prior notice, however once a car has been booked and a deposit received, we will not alter the price for that hire.

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REARRANGEMENT

Car hire may be cancelled or re-arranged if:
i. The weather or act of God is deemed inclement and there for not suitable for hire by the lessor, a suitable replacement date will be arranged.
ii. There is a mechanical breakdown of the car, if this occurs and it is feasible to offer an alternative car for the hire the lessor will do so. Should the lessor not have another vehicle available or if the hirer chooses to not have the replacement offered, the lessor will re-arrange the hire for another day. If the hirer chooses to cancel the booking; booking & cancellation terms will be in effect. The lessor accepts no responsibility or liability for cancellations under these conditions.
iii. The lessor retains the right to refuse hire of any vehicle to any one the lessor deems unsuitable for hire or whom the lessor feels do not fit the lessor’s criteria for hire or if the hirer’s age or licence details do not comply with the terms as set out herein.
iv. In any event a minimum of 1 day charge will apply. If multiple days have been booked and you choose to return the vehicle early, the additional daily hire charges will still apply unless we agree to waive such charges. This is strictly subject to our discretion.

v.